
Resume
Experience
2024 -
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
Luisa Square IT Building, Villamor Street Corp, Jacinto Ext Davao City
A dedicated Customer Service Representative specializing in billing issues and concerns, I am committed to providing exceptional support for inquiries related to billing, disputes, refunds, rewards, and promotions. My role at DirecTV High Margin, where we also offer internet connections, allows me to leverage my expertise to ensure that customers receive clear, accurate information and solutions tailored to their needs. I take pride in resolving issues efficiently and fostering positive relationships with our customers, ensuring they feel valued and understood throughout their experience.
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I developed strong communication and problem-solving skills, ensuring a positive customer experience while effectively managing multiple tasks in a fast-paced environment. My ability to empathize with customers and maintain a professional demeanor helped build lasting relationships and foster customer loyalty.
2022
SALES REPRESENTATIVE
VXI Global Holdings BV - SM City Davao
SM City Davao Annex, Quimpo Blvd, Talomo, Davao City, 8000 Davao del Sur
VXI Global Holdings was my first experience in the BPO industry after several months of unemployment due to the pandemic. As a Sales Representative, I worked on the AT&T BB+ Telco Multi-Services account, where I sold internet connections, DirecTV satellite dishes, mobility broadband and data services, as well as landline services.


Education
2024
Surge Freelancing Marketplace
Aspiring Virtual Assistant
059 Emilio Jacinto Ext, Poblacion District, Davao City, 8000 Davao del Sur
I’m a working student but I am unable to pursue my studies ever since the pandemic started because the government mandated the closing of all the establishments including the Learn2playhauz which is the source of my income which helps pay my tuition fees and school allowances. And I’m the second child of the Family and I am a breadwinner as well. I was the one who sustained the needs of my family.
2018-2020
University Of Cebu - Lapu-Lapu and Mandaue
Business Adminitration (BA), Major in Human Resource Management |
A. C. Cortes Ave, Mandaue City, 6014 Cebu
I’m a working student but I am unable to pursue my studies ever since the pandemic started because the government mandated the closing of all the establishments including the Learn2playhauz which is the source of my income which helps pay my tuition fees and school allowances. And I’m the second child of the Family and I am a breadwinner as well. I was the one who sustained the needs of my family.
2016-2018
Cordova National High School
Bachelor of Business Administration (BBA), Accountancy, Business and Management
I studied and graduated my Senior High School with Academic track - ABM Strand (Accountancy, Business and Management in Cordova National High School .
​7W4V+5J5, Bang-Bang Road, Cordova, Cebu

Professional skillset
Administrative Tasks Support
Effective Communication Skills
Excellent Customer Service
Social Media Management
File, Email and
Calendar Managemen
Web Design
Languages
English (native)
Cebuano
Filipino