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Resume

Experience

2024 - 

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global Services

Luisa Square IT Building, Villamor Street Corp, Jacinto Ext Davao City

A dedicated Customer Service Representative specializing in billing issues and concerns, I am committed to providing exceptional support for inquiries related to billing, disputes, refunds, rewards, and promotions. My role at DirecTV High Margin, where we also offer internet connections, allows me to leverage my expertise to ensure that customers receive clear, accurate information and solutions tailored to their needs. I take pride in resolving issues efficiently and fostering positive relationships with our customers, ensuring they feel valued and understood throughout their experience.

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I developed strong communication and problem-solving skills, ensuring a positive customer experience while effectively managing multiple tasks in a fast-paced environment. My ability to empathize with customers and maintain a professional demeanor helped build lasting relationships and foster customer loyalty.

2022

SALES REPRESENTATIVE

VXI Global Holdings BV - SM City Davao

SM City Davao Annex, Quimpo Blvd, Talomo, Davao City, 8000 Davao del Sur

VXI Global Holdings was my first experience in the BPO industry after several months of unemployment due to the pandemic. As a Sales Representative, I worked on the AT&T BB+ Telco Multi-Services account, where I sold internet connections, DirecTV satellite dishes, mobility broadband and data services, as well as landline services.

Graduation Caps
Graduation Caps

Education

2024

Surge Freelancing Marketplace

Aspiring Virtual Assistant 

059 Emilio Jacinto Ext, Poblacion District, Davao City, 8000 Davao del Sur

I’m a working student but I am unable to pursue my studies ever since the pandemic started because the government mandated the closing of all the establishments including the Learn2playhauz which is the source of my income which helps pay my tuition fees and school allowances. And I’m the second child of the Family and I am a breadwinner as well. I was the one who sustained the needs of my family.

2018-2020

University Of Cebu - Lapu-Lapu and Mandaue

Business Adminitration (BA), Major in Human Resource Management |

A. C. Cortes Ave, Mandaue City, 6014 Cebu

I’m a working student but I am unable to pursue my studies ever since the pandemic started because the government mandated the closing of all the establishments including the Learn2playhauz which is the source of my income which helps pay my tuition fees and school allowances. And I’m the second child of the Family and I am a breadwinner as well. I was the one who sustained the needs of my family.

2016-2018

Cordova National High School

Bachelor of Business Administration (BBA), Accountancy, Business and Management 

I studied and graduated my Senior High School with Academic track - ABM Strand (Accountancy, Business and Management in Cordova National High School .

​7W4V+5J5, Bang-Bang Road, Cordova, Cebu

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Professional skillset

Administrative Tasks Support

Effective Communication Skills

Excellent Customer Service

Social Media Management

File, Email and
Calendar Managemen

Web Design

Languages

English (native)

Cebuano

Filipino

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